English This Privacy Policy (the “Policy”) applies to information collected or processed via the Zumorrod website (the “Website”) and any related customer-service channels. We take your privacy very seriously, and we therefore want you to know how your data is collected, used, shared and stored.
1. Who we are
Zumorrod (operating under [Zumorod W.L.L.], Kingdom of Bahrain) (“we”, “us”, “our”) is the operator of the Website. By accessing or using our Website, you accept and consent to the practices described in this Policy.
2. Information We May Collect
We (and our authorised service providers) collect information supplied by you when you use the Website or through other customer-service channels. We may also collect certain information even if you do not register or place an order. This information may include:
- Contact and personal details: full name, delivery and billing address, phone number, email address, payment information (note: full payment card details are not stored), date of birth, gender, nationality, gift recipient details, personal shopping preferences.
- Website statistical information: your location, the URL used to access the Website, browser or device type, unique device fingerprint, IP address, domain type, pages visited, search terms entered, items clicked or placed in your basket.
- Transactional information: orders you placed, items you purchased, date and time of order, items you placed in your basket and did not complete, preferences you have indicated to us, requested product personalisation.
- Information from third parties: couriers, payment providers, marketing partners or other sources authorised to share your information with us.
- Information you provide via online/offline surveys, competitions or product registration.
Where you provide information of a third party (e.g., gift recipient), you confirm you have their consent to supply their details to us.
3. Cookies & Similar Technologies
- Website functionality cookies – enable you to browse the Website and use features such as the shopping basket
- Website analytics cookies – to measure how customers use the Website and to continuously improve our site.
- Customer preference cookies – remember your preferences (for example, user name, language, location) to make browsing simpler and more personal.
- Targeting/advertising cookies – deliver adverts relevant to you, limit the number of times you see an ad, and help us measure the effectiveness of campaigns. Advanced technologies (even without cookies) may also be used for personalisation.
- Third-party service provider cookies – placed by companies authorised by us to place cookies, web beacons or similar technologies to help us provide you with a better, faster and safer experience.
By using our Website you accept that we (and the third-parties described) can place these types of cookies on your device and access them whenever you visit our Website or other websites operated by us. If you want to delete cookies already on your device or disable future cookies, please refer to your browser’s help page. Please note that deleting or disabling cookies may affect your ability to access certain features of the Website.
4. How We Use Information
We (together with any entity or company in the “Sharing Information” section below) may use your information for the following:
- For any purpose associated with processing or fulfilling your order or providing any service you request.
- To verify and execute financial transactions made through the Website, including credit-checks or fraud detection.
- To assist you with customer-service queries or provide information you have requested.
- To manage your account (if you create one).
- To provide you with a personalised or improved shopping experience.
- For analytical or statistical purposes.
- For marketing purposes, including sending promotional information about us, our partners and our Website(s) — where you have opted-in.
- To improve our service offering or the Website.
- To combine your data with information we already hold lawfully through other sources.
- To protect our rights, or the safety of yourself or others, including fraud prevention.
- For any purpose required by law or regulation.
5. Sharing Information
We may share your information with:
- Our group companies (if any).
- Carefully selected third-parties whom we have a working relationship with, and who may contact you or use your data only for reasons pre-agreed with us (including marketing).
- Service providers acting on our behalf, such as payment processors, IT/hosting, Website maintenance, surveys, market research, warehousing, logistics, couriers, advertising and marketing, or any service required to process your order.
- Professional service providers such as legal, audit, financial and insurance advisers.
- Any assignee, successor operator or prospective purchaser of our Website or of us.
- Any legal, regulatory, law-enforcement or governmental body.
- Any gift recipient or warranty provider in relation to your order.
6. Data Security
Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through the Website will be encrypted using Secure Socket Layer (SSL) technology or equivalent. You are responsible for keeping any website passwords or login codes issued to or chosen by you confidential. We have implemented authentication, monitoring, auditing and encryption technology as part of our commitment to maintaining the security of electronic content and the transmission of information. Despite these efforts, transmission of information via the Internet is never completely secure and its security cannot be guaranteed; any transmission is therefore at your own risk.
7. Data Transfers & International Storage
Because we operate and serve customers worldwide, your data may be transferred to, stored in, or processed in countries outside the Kingdom of Bahrain. By submitting your data to us and using the Website, you acknowledge that your data may be sent to countries with differing levels of personal-data protection laws. We require all third-parties to whom personal data is disclosed to keep it secure, treat it as confidential and use it only for the purposes agreed with us.
8. Third-Party Websites
This Policy does not apply to third-party websites to which the Website may link. We are not responsible for the privacy or cookie practices of those websites or for any information you submit to them via our Website. Please review their policies separately.
9. Your Rights & Choices
Depending on your jurisdiction and applicable law, you may have the right to:
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- Access and request a copy of your personal data.
- Correct or update inaccuracies in your data.
- Request deletion or anonymisation of your personal data.
- Withdraw consent for marketing communications.
- Object to or restrict certain processing of your data.
To exercise any of these rights, please contact us via our Website’s contact form CONTACT US.
10. Amendments to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal/regulatory requirements. The version posted on the Website is the current version to which you are bound.
11. Contact Us
If you have any questions or concerns about this Policy or how we handle your personal information, you can contact us through our Website’s contact form CONTACT US.